SRINAGAR, INDIAN-ADMINISTERED KASHMIR —In a dimly lit room overlooking the Jhelum River, a university student stares at a frozen screen. Her online class a gateway to opportunities beyond the valley has frozen mid-lecture. Across town, a shopkeeper struggles to process digital payments as his connection flickers. In government offices, officials speak of “digital transformation” while residents navigate a patchwork of connectivity that tells a deeper story about life in the world’s most militarized region.
The state of internet access in Srinagar is more than a technological challenge—it is a reflection of the complex interplay between infrastructure, policy, and aspiration in Kashmir.
The Providers: National Ambitions, Local Realities
Airtel’s Fiber Dreams
The arrival of Airtel Xstream Fiber promised a new dawn. Billboards across the city advertise high-speed connections, positioning the national telecom giant as a catalyst for change. Yet behind the marketing lies a more complicated truth.
“Fiber optics mean little when the power goes out six times a day,” says Basit Ahmed, a software developer in the Rajbagh neighborhood. “We have the cables, but not the consistency.”
Jio’s Digital Promise
Reliance Jio’s entry into the Kashmir market was met with optimism, bringing competition and lower prices. But as sales representatives knock on doors across the city, many residents remain skeptical.
“My nephew in Delhi pays the same for 100 Mbps as I do for 25,” notes schoolteacher Sameena Bhat. “We’re told we’re connected, but the quality tells a different story.”
The Local Providers: Filling the Voids
Between the national giants operate dozens of local internet service providers—small companies with limited reach but deep community ties. In areas where Airtel and Jio fear to tread, these local businesses keep Srinagar connected.
“We know every lane, every transformer, every fault in our areas,” says one local provider who requested anonymity. “When the big companies fail, we’re the ones restoring connections.”
The Infrastructure Paradox
The challenges are both visible and invisible. The Himalayan terrain makes cable laying arduous and expensive. Winter storms regularly damage infrastructure. But beyond geography lie other obstacles.
A senior engineer with a telecom company explains: “Every tower installation, every cable repair requires multiple permissions. We work in a security environment where every piece of infrastructure is scrutinized.”
This scrutiny comes at a cost. Network expansion moves slower here than elsewhere in India. Maintenance takes longer. And customers bear the brunt.
The Suspension Legacy
In coffee shops and government offices, one word hangs unspoken in the air: shutdowns.
The memories of 2019’s prolonged communications blackout—and subsequent, shorter suspensions—have forged a particular relationship with connectivity here. While broadband services have been restored, the psychological impact remains.
“We build our businesses, our studies, our lives around an infrastructure that can disappear with an order,” says college student Aamir Rashid. “It creates a constant anxiety, a sense that our digital lives are provisional.”
Government officials counter that security concerns must take precedence. “No administration takes these decisions lightly,” says a state telecommunications official who spoke on condition of anonymity. “We’re balancing multiple imperatives.”
The Human Cost
In hospital wards, doctors speak of the challenges in accessing medical journals or consulting with specialists abroad. In classrooms, teachers describe how video lessons buffer endlessly. In tourist houseboats, owners lament lost bookings when connections fail.
The most profound impact, however, may be on Kashmir’s youth—a generation caught between global aspirations and local constraints.
“I see my peers in Bangalore working remotely for European companies,” says recent graduate Saba Lone. “The same opportunities should be available here. The internet isn’t just for entertainment—it’s our connection to the global economy.”
The Way Forward?
As Srinagar navigates its digital future, questions of equity, access, and agency remain unresolved. National projects promise universal connectivity, but the reality on the ground is more fragmented.
Some see hope in new technologies—satellite internet, improved mobile networks, and local initiatives to build resilient community networks. Others point to the need for policy reforms that acknowledge Kashmir’s unique challenges.
“What’s needed isn’t just better cables, but a comprehensive approach that addresses power, permissions, and the particular needs of this region,” argues development expert Dr. Faisal Ali. “Connectivity in Kashmir cannot be approached like connectivity in Chennai.”
The Bigger Picture
The story of Srinagar’s internet is ultimately about more than bandwidth and data plans. It’s about what happens when a region with immense potential confronts the digital divide.
As the sun sets over Dal Lake, the blue glow of smartphone screens illuminates faces in houseboats and homes alike. The desire to connect, to communicate, to participate in the digital world remains undimmed—even when the signals flicker.
The question for policymakers, providers, and residents alike is whether Srinagar’s digital future will be one of full participation or perpetual catch-up. The answer will shape Kashmir’s place in the 21st century.
Reporting contributed by local correspondents in Srinagar. Names of some interviewees have been changed to protect their privacy.














